Refund policy

TostiTosti LTD offers a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, the item must be in the same condition in which it was received, unused, with any tags, and in its original packaging. Proof of purchase is required.

To request a return, email customer.service@tostitosti.com. Approved returns must be sent to: TostiTosti LTD, 5 The Sheilings, Hornchurch, RM11 2QD, United Kingdom. Please do not send items back without first requesting a return.

Damages and issues
Please inspect your order when it arrives and contact us promptly if it is defective, damaged, or incorrect so we can resolve the issue.

Exceptions
We cannot accept returns for personalised products, gift cards, hazardous materials, or items that have been used or damaged after delivery. Contact us if you are unsure whether your item is eligible.

Exchanges
The quickest way to exchange an item is to return the original item after approval and place a new order.

Cancellation rights
Where applicable consumer law gives you a statutory cancellation or return right, those rights are not affected by this policy.

Refunds
We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed after approval, contact customer.service@tostitosti.com.